Manual Review

Manual review applies when automated verification is inconclusive, when risk flags fire (for example near leaderboard positions), or when support escalations require a second look.

Timing. In normal conditions reviewers work through the queue quickly. There is no fixed instant SLA—plan for up to about 72 hours when a publication, provisional standings, or a race deadline depends on a human decision.

Further proof. When reviewers need clarity on a submission, URX may message the athlete through support (in-app conversation, with email copy of the exchange) to request additional proof that fits Accepted evidence and Submission requirements.

Reviewers may:

• Confirm or overturn an automated Verified or Declined disposition, within policy.
• Catch evidence outside the three-calendar-day freshness rule that automation passed by mistake.
• Enforce one activity, one publish: duplicate screenshots or a run already published elsewhere are declined.

Work through support when policy allows—before the race reaches Results out—per Appeals process and Race lifecycle.

See also: Appeals process; AI verification; Race lifecycle overview.