Suspension & Access Revocation

When this Part speaks of suspension, access revocation, or a ban, the operational meaning is the same: URX blocks the account from using the platform as published for the sanctioned period.

Full platform ban

Bans are full—they are not limited to “just leaderboards” or a single race. Duration is set by the team in line with internal policy and the facts (for example a fixed term such as one month, or permanent loss of access).

Relationship to other enforcement

Penalties logged on an account can escalate to a ban when severity or repetition warrants it (see Penalties under Verification & Enforcement). Disqualification (DQ) addresses results and integrity in competition; a ban addresses whether you may use the service at all.

Challenging account sanctions

If you believe an account-level decision—ban, progression hold, or level-related sanction—was wrong, contact support through the same channel you use for other escalations. This is separate from the Appeals process for a specific race verification outcome, but the posture is the same: work with staff in good faith and before assumptions spread.

How URX messages you

• When you write first and URX replies, responses are delivered in-app (the support conversation).
• When URX initiates contact with you, staff duplicates the message to email as well so there is an off-session record.

See also: Penalties; Appeals process; Athlete status.