Suspension & Access Revocation

When this Part speaks of suspension, access revocation, or a ban, the operational meaning is the same: a red or black card blocks the account for the published period.

What the ban blocks

Duration is fixed. Red is 90 days. Black is lifetime. While the ban is active you cannot:

• take a new race entry;
• upload an activity;
• file a report;
• start an Exempt period;
• turn on a Shield.

You are also removed from rankings and season tables. A yellow card is not a ban: you stay in rankings, with a public badge. The full rules are in Cards.

Relationship to other enforcement

Cards can escalate to a ban when severity or repetition warrants it (Cards). Disqualification (DQ) addresses results and integrity in a race; a ban addresses whether you may use the parts of the service listed above.

Challenging a card

If you believe a card was wrong, contact support within 72 hours of the card. That process is Sanction appeals. It is separate from the Appeals process for a race verification outcome. Work with staff in good faith.

How URX messages you

• When you write first and URX replies, responses are delivered in-app (the support conversation).
• When URX initiates contact with you, staff duplicates the message to email as well so there is an off-session record.

See also: Cards: yellow, red, black; Sanction appeals; Penalties; Appeals process.